GENERAL TERMS OF SALE
PLEASE READ THESE GENERAL TERMS OF SALE CAREFULLY.
IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICES.
1. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICES.
These General Terms of Sale (hereinafter, Terms) govern the general conditions applicable to the commercial relationship between the organizer NATURALEZA ENCENDIDA S.L. (hereinafter, the Organizer) and consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible at https://naturalezaencendida.com (hereinafter, the Platform).
The fact that tickets are purchased by the User implies unconditional acceptance of these Terms and any specific conditions that may have been established for the purpose.
Users of legal age who have the legal capacity to understand and accept these Terms may purchase tickets through the Platform.
The Organizer will not assume any responsibility in case the User purchases tickets in violation of the previous paragraph.
2. Ticket Purchase Process
Users may purchase tickets through the following steps:
(i) Users must click the âBuy Ticketsâ button corresponding to the Event of interest;
(ii) Tras revisar la informaciĂłn del Evento, los Usuarios deberĂĄn seleccionar las fechas, asientos y tarifas deseados;
(iii) Las entradas seleccionadas serån añadidas al carrito de compra;
(iv) Users must provide the required information, including credit/debit card details for payment.
Once the purchase process is completed, the payment will be charged through the chosen payment method, and the User will receive the purchase confirmation and the ticket via email.
3. Economic Conditions
Users must pay the price or amount indicated on the Platform. Such prices include VAT and/or any applicable taxes.
Additionally, if any discount, surcharge, or additional fee (e.g., commissions or payment method fees) applies, the User will be informed of the total price, itemizing the previous amounts.
4. User Obligations
The User agrees to:
Provide the information required by the Organizer for ticket sales. Such information must be true, accurate, complete, and up to date.
Use the Platform diligently, correctly, and lawfully, in accordance with applicable legislation.
Not use the Platform, the Event, and/or the tickets for commercial or promotional purposes without the prior written authorization of the Organizer.
Illegal resale or forgery of tickets may result in their cancellation and/or denial of access to the event without any refund or compensation.
The Organizer reserves the right to suspend and/or terminate the Service in case of violation or suspected violation of these Terms.
5. Access to Events
Users may access the Event by presenting and validating the ticket received by email. Each ticket may only be used once. Access will not be allowed with tickets that have been previously presented.
Access to the Event is subject to the rules established by the venue and/or the Organizer. Violation of these rules may result in denial of access and/or removal of the User from the Event. Users may consult the applicable rules at the box office and/or in the Event description on the Platform.
6. Withdrawal, Suspension, Cancellation, and Refund
The User may not exercise the right of withdrawal.
Once purchased, tickets cannot be exchanged nor refunded, except in the case of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time, and announced artists for technical, artistic, or force majeure reasons.
In the event of suspension or cancellation of the Event due to causes attributable to the Organizer, the User will have the right to a refund of the ticket price according to applicable rules, for which presentation of the ticket and/or purchase receipt, complete and in good condition, will be required.
8. Personal Data
Data collected during the purchase process will be processed by the Organizer to (i) manage ticket sales; (ii) manage the Event and control access; and (iii) comply with applicable legal obligations.
The legal basis for data processing is the execution of the contract, compliance with legal obligations, or the legitimate interest of the Organizer to ensure proper Event management.
Data will be processed to address possible incidents, complaints, or clarifications regarding the Event. Once the Event is completed, data will be archived and retained for fiscal or legal purposes.
When the User has consented, for the sending, including via electronic means, of commercial communications with offers, discounts, various promotional actions, and information about events and shows promoted by Lets Go Company (www.letsgocompany.com), data will be communicated to the following companies:
| B02956951 | Calle Las Mercedes 25, 5Âș 4. 48930 Getxo |
| B95972816 | Calle Las Mercedes 25, 5Âș 4. 48930 Getxo |
| B56907678 | Calle Las Mercedes 25, 5Âș 4. 48930 Getxo |
| B56804388 | Calle Las Mercedes 25, 5Âș 4. 48930 Getxo |
You may consult the Privacy Policy Here.
You may exercise your rights of access, rectification, deletion, opposition, or restriction of processing, as well as request data portability, by sending a written communication to the Organizer at privacidad@letsgocompany.com.
Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they consider that the processing of their personal data violates applicable regulations.
9. Customer Service
Users may contact the Organizer via the address of [âŠ]
10. Modifications
The Organizer reserves the right to modify these Terms when necessary to adapt to legislative, business, and/or technological changes. Updated texts will be valid and effective from their publication on the Platform.
The duration of these Terms coincides with the time they are published until they are partially or fully modified, at which point the updated texts will take effect.
11. General Provisions
The headings of the different clauses are for informational purposes only and will not affect, qualify, or modify the interpretation of the Terms.
The Organizerâs waiver of one or more provisions of these Terms shall not be considered or interpreted as a total waiver of the same.
The illegality, invalidity, or ineffectiveness of any clause of these Terms shall not affect the effectiveness of the rest, provided the rights and obligations of the Parties are not substantially affected. Such clauses shall be replaced or supplemented with others that, being lawful, fulfill the purpose of the replaced clauses.
In case of discrepancies between these Terms and any specific conditions established for the Event, the specific conditions shall prevail.
These General Terms shall be governed and interpreted according to applicable Spanish law.
Users residing in the European Union may use the âOnline Dispute Resolution Platformâ for out-of-court resolution of any dispute arising from the Service contract. Users can access the platform here: http://ec.europa.eu/consumers/odr/.
Latest version: October 2024
© NATURALEZA ENCENDIDA S.L. â All rights reserved.
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